Terms & Conditions

PRE-AMBLE

These terms and conditions govern the agreement between the Student (you), and Navigate Driving School Sunshine Coast. By booking a single lesson and/or purchasing package deals or special offers with Navigate Driving School Sunshine Coast, you are bound by the following terms and conditions.

MEANINGS OF WORDS

In this agreement:

Navigate Driving School Sunshine Coast means a Driving School that is fully registered with Transport and Main Roads (TMR) Queensland and employs fully accredited Driver Trainers.

Car or Vehicle means the motor vehicle used by the student to undertake their driving lesson.

Direct Deposit means the process of making a electronic deposit of funds from the student’s bank account into Navigate Driving School Sunshine Coast nominated account.

EFTPOS means the process of making a electronic deposit of funds from the student’s bank account with the use of a VISA/Mastercard via a portable card reader into Navigate Driving School Sunshine Coast nominated account.

Driving Test means a pre-booked driving test with Transport and Main Roads (TMR) Queensland.

Instructor means a driving instructor who holds the Industry Standard Accreditation (Certificate IV Transport and Logistics – Car Instruction) and is authorised to present professional Driver Training.

Learner means the person undertaking a lesson(s) through Navigate Driving School Sunshine Coast as notified by you at the time of the booking.

Lesson Fee means the price of the lesson(s) agreed by you at the time of booking that lesson(s).

Lesson means a motor car driving lesson provided by the Instructor through Navigate Driving School Sunshine Coast.

Payment Methods means transfer of agreed lesson fees from the student to the instructor either by cash/EFTPOS or direct deposit into Navigate Driving School Sunshine Coast nominated account.

Representative means a person(s) whom acts on the behalf of a student /learner in the purchasing or booking of driving lessons.

Student means the person undertaking paid driver training and has entered into an agreement with Navigate Driving School Sunshine Coast to present them lessons. The student must be the minimum age of 16 years and hold a current drivers licence.

ESTABLISHMENT OF LESSONS

Navigate Driving School Sunshine Coast provides lessons on the terms which take effect at the time of booking. Should a student or their representative book more than one lesson at the same time, the terms at the time of booking will apply to each lesson booked at that time.

BOOKING LESSONS WITH NAVIGATE DRIVING SCHOOL SUNHINE COAST

A student may book lessons by either contacting the owner/operator of Navigate Driving School Sunshine Coast on 0493 989 508 or by booking enquiry via the website at www.navigatedrivingschool.com

The standard duration of a driving lesson is 60 minutes. This includes the de-briefing of the student at the completion of the lesson. Navigate Driving School Sunshine Coast also offers lessons of 90 minutes duration. These times are by pre-arrangement upon booking the lesson.

The students driving lesson commences at a pre-determined location as advised by the student upon making the lesson booking. Lessons may end in a different location from the lessons commencement. The instructor is to be advised prior to commencement of the lesson if this is to occur.

PURCHASING OF LESSONS

A student or their representative making a lesson booking (whether a single lesson, package deal or special offer) will be required to pay the total cost of the booked lesson(s) in full either by cash, EFTPOS or direct deposit at commencement of the lesson.

LESSON PACKAGES.

Lesson Packages of either 3, 5 or 10 lessons purchased from Navigate Driving School Sunshine Coast are valid for 12 months only. Any lessons from the purchased package not used within that 12 month period will be forfeited and monies for those lessons are NOT refundable. In addition unused lessons from a package offer are NOT transferable with siblings, relatives or friends.

GIFT CERTIFICATE/VOUCHER

Upon purchase of a gift certificate/voucher from Navigate Driving School Sunshine Coast the student is bound by the following;

1. Lesson fees in full or in part are not refundable.
2. Gift certificate/voucher expires 12 months from date of purchase.
3. Gift certificate/voucher is not transferable with any other driving school.
4. Gift certificate/voucher is not transferable with siblings, relatives or friends.
5. Lesson dates and times are subjected to Navigate Driving School Sunshine Coast availability.

REFUND POLICY

Navigate Driving School Sunshine Coast will agree to the full refund of driving lesson fees for lessons not yet undertaken in the event of the following circumstances;

1. An extended medical condition that inhibits the student from completing any future pre-paid lessons.
2. A medical condition that prevents the driving instructor from performing their role as an instructor.
3. Prolonged ill health of either the Student or Driving Instructor.
4. Disqualification/suspension of the Instructors Driver Licence, Industry Authority Card or Blue Card.
5. Relocation of Student outside of Navigate Driving School Sunshine Coast service area.
6. Unfortunate death of either the Student or Driving Instructor.

BOOKING YOUR QSAFE DRIVING TEST

A student may book their QSAFE Driving Test either through the online booking system at www.service.transport.qld.gov.au/SBSExternal/CleanBookingDE.jsp ,or contact Transport and Main Roads (TMR) on 132 390 and simply follow the prompts. Alternatively, the student’s instructor can make your QSAFE Driving Test booking on your behalf. A reimbursement fee for the cost of making the booking will occur.

RESCHEDULING OF LESSONS

Students may reschedule a lesson, but are to advise the owner/operator of Navigate Driving School Sunshine Coast no less than 48 hours prior to their scheduled lesson by either email, SMS or by calling 0493 989 508.

LESSON CANCELLATION

Students who chose to cancel a lesson, are to advise the owner/operator of Navigate Driving School Sunshine Coast no less than 48 hours prior to their scheduled lesson by either email, SMS or by calling 0493 989 508. Students who fail to notify the owner/operator of Navigate Driving School Sunshine Coast less than 48 hours will have their full lesson fee forfeited.

NON ATTENDANCE, UNPUNCTUALITY OR LATENESS

A student that fails to attend a scheduled driving lesson, Navigate Driving School Sunshine Coast reserves the right to cancel that lesson and the student shall forfeit the full lesson fee.

A student that is unpunctual for a scheduled driving lesson, Navigate Driving School Sunshine Coast may only be able to provide a lesson with the time remaining.

A student that is 10 minutes late for a scheduled driving lesson, without reasonable notification, Navigate Driving School Sunshine Coast reserves the right to cancel that lesson and the student shall forfeit the full lesson fee.

TRAFFIC INFRINGEMENTS

Students shall be held responsible for all traffic infringement notices that arise whilst driving a vehicle provide by Navigate Driving School Sunshine Coast

USE OF OWN VEHICLE FOR A DRIVING LESSON

It’s understandable that a student may request to undertake their lesson(s) in their own vehicle. Navigate Driving School Sunshine Coast can honour this request but are to be advised of the student’s intention to use their own vehicle when booking the lesson. Students are to ensure that the vehicle that they wish to conduct their lesson is registered, insured, is mechanically sound, safe and appropriately displays ‘L’ plates as required by law. Navigate Driving School Sunshine Coast reserves the right to not undertake a lesson in the student’s vehicle should any of these requirements failed to be met.

A student’s vehicle found not to meet any of the aforementioned requirements, the lesson will be conducted in the vehicle provided by Navigate Driving School Sunshine Coast.

A student that does wish not to proceed with the lesson in the vehicle provided by Navigate Driving School Sunshine Coast, then the lesson will be cancelled and the student will forfeit that lesson fee.

STUDENTS CODE OF CONDUCT

Students are to adhere to the following Code of Conduct: –

To carry on their person at all times when undertaking a lesson, a current drivers licence and drive within the conditions of that licence.
To wear appropriate foot wear for the lesson so as not to compromise the safe operation of the motor vehicle. Therefore, no heels, thongs or sandals without a back strap. Flat soled enclosed shoes are recommended.
To wear appropriate clothing that does not restrict movement to operate the vehicle.
Mobiles phones are to switched off or turned to silent and are not to used whilst driving.
To act appropriately and not harass or be abusive towards the instructor.
Adhere to instructions given by the instructor.

COMPLAINTS PROCESS

Accredited Driver Trainers in Queensland are bound by a Code of Conduct. As a condition of that Code of Conduct, Navigate Driving School Sunshine Coast employs the following course of action in dealing with complaints.

Quality of Training: Complaints regarding to the quality of the training being presented or the conduct of the driver trainer, the learner should direct their complaint(s) to the Owner/Operator of Navigate Driving School Sunshine Coast. Should a resolution not be achieved the learner driver is to be directed to the Transport and Main Roads(TMR). The complaints to TMR should be made in writing providing all relevant details.
Criminal Nature: Issues of a criminal nature, such as assault, the complaints are to be reported to Queensland Police Service in the first instance, with advice given to the manager of the local TMR Customer Service Centre. The advice to TMR should be made in writing providing all relevant details.
Discrimination: Issues regarding discrimination (eg: ability, gender, social origin etc) the learner driver may contact the Australian Human Rights Commission, Anti-Discrimination Commission of Queensland or the Queensland Police Service.
Fee Disputes: Disagreements regarding lesson fees or matters concerning service contract, the learner driver should contact the Owner/Operator of Navigate Driving School Sunshine Coast in the first instance. Should a resolution not be achieved, the complaint may be lodged with the Queensland Office of Fair Trading.

TERMINATION IN TRAINING

Navigate Driving School Sunshine Coast reserves the right to terminate a driving lesson should the following incidents occur: –

Should the learner driver choose to continually drive the vehicle in a way that is explicitly against the instruction being given and is considered dangerous.
There is deliberate vehicle abuse.
The learner driver smokes during the lesson.
The learner driver engages in inappropriate conduct.
The learner driver uses electronic devices during the lesson.
The learner driver is under the influence of alcohol or drugs.

DISCLOSURE OF INFORMATION

The driving of a motor vehicle on the states roads is a privilege. A leaner driver has certain obligations; these obligations extend to Navigate Driving School Sunshine Coast. Should any of the following apply the learner driver is obliged to inform the instructor prior to undertaking any practical driving lessons:

The learner’s drivers licence is no longer valid due to expiry, suspension or disqualification.
The learner driver is under the influence of alcohol or drugs.
The learner driver has a medical condition that may prevent them from safely controlling or operating a motor vehicle.

DISCLAIMER

Navigate Driving School Sunshine Coast provides the student/learner driver with the skills and knowledge to safely drive a motor vehicle, Navigate Driving School Sunshine Coast makes no assurances when the student undertakes their QSAFE Practical Driving Test that they will achieve a successful result.

NAVIGATE DRIVING SCHOOL

SUNSHINE COAST

Terms & Conditions